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Do I need to set up an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to add products to your wishlist, receive emails about the latest releases, and enjoy quicker checkout.
How do I register an account on Dolce Felicita?
What payment methods are accepted?
We accept payments through Mastercard, Visa, PayPal, and Apple Pay.
How do I select my preferred currency?
Currency can be modified at the top left-hand side of the homepage.
What should I do if my payment is unsuccessful?
We have 3D secure protection. Please enter the code that you have received by SMS to confirm your payment. If your transaction is still unsuccessful, kindly reach out to our customer care team at [+421 904 174 613] or at info@dolcefelicita.com for further assistance.
I was charged but did not receive an order confirmation. What should I do?
We apologize for any inconvenience. Please provide your name and e-mail address to info@dolcefelicita.com to confirm your payment and order(s).
How can I track my order?
Once your order has been processed, you will receive a confirmation email with a tracking number. If you did not receive a tracking number or if it is not working, contact our customer care team at [+421 904 174 613] or at info@dolcefelicita.com for further assistance.
What are your shipping costs and delivery times?
Shipping fees are automatically calculated during the checkout process. For orders above 5kg, additional charges may apply. Please see our Shipping & Delivery page for more information.
How can I change my shipping address?
Please send your order number and the correct shipping address to info@dolcefelicita.com. If the shipping address changes to a different country, additional shipping fees may be incurred.
How long will it take to process my order?
All orders are processed within 24 hours – Monday to Friday, excluding holidays.
How can I return or exchange my order?
If you are not completely satisfied with the quality of your order upon arrival, please contact info@dolcefelicita.com within 48 hours of receipt, with a detailed description and photograph(s), for assistance with a replacement or exchange. As our products are perishable, returns are not possible. However, you may request a replacement or refund if the product is damaged. For more details, please go to our Returns & Refunds page.
How soon should I request a replacement for a damaged item?
All replacement requests must be made within 48 hours of order receipt, with a detailed description and photograph(s). Once the request has been accepted by our team, the replacement order will be shipped to the same address. In case a replacement is not possible, a refund will be processed.
When will I receive my refund?
Our refund approval process takes 2-3 working days. Once approved, you will be sent a confirmation email with the details. Depending on your bank, you should receive the refund amount within 2 weeks.
How can I place an order on Dolce Felicita?
To make a purchase, browse our wide selection of products through the ‘Shop’ page on our website. Click on your desired product, select your size preference, add the item to your cart, and continue shopping
Can I modify or cancel my order after placing it?
Please contact info@dolcefelicita.com and provide your order details (number), along with specified changes. We will request the changes and update you at the earliest. Kindly note that an order cannot be modified once it has been dispatched.
Can I add additional items to an existing order?
We are unable to add items to an existing order. Our Customer Care team can assist you with placing a new order for any additional pieces. Kindly contact info@dolcefelicita.com.
How will I know if my order has been received?
You will be sent an email informing you that your order has been received.
How quickly does Dolce Felicita process an order?
All orders are processed within one working day from Saturday to Thursday, excluding holidays.
Can I place an order via telephone?
If you are facing difficulties placing an order online, you can reach our customer care team at info@dolcefelicita.comor at [+421 904 174 613] for further assistance.
Where can I find nutritional information on your products?
Nutritional information is available on each product page under the "Nutrition Facts" section.
What makes Dolce Felicita products unique?
Our dedication to quality sets us apart. Our products are crafted using the finest ingredients and traditional methods, ensuring premium quality and taste.
Do you offer gift packaging or holiday gift options?
Yes, we offer elegant gift packaging and special holiday gift boxes.
Are there any customs fees or taxes for international orders?
Orders shipped outside of Slovakia may be subject to import duties, VAT, taxes, and customs clearance charges of the destination country. These additional charges, if any, are the responsibility of the customer. For more information, please share your order number with our customer care team at info@dolcefelicita.com.
Do I need to present ID upon delivery?
You may be required to present your valid photo ID when signing for high-value purchases. This may be a requirement from the courier service for added security measures.
Do you offer discounts for bulk orders?
We have a discount program; however, you have to create an account. Kindly send an email to info@dolcefelicita.com, or fill out [this form] and our relevant team will contact you accordingly.
What should I do if my item arrives damaged?
Contact our customer care team immediately with photos of the damaged item at info@dolcefelicita.com for assistance with a replacement or refund.
What should I do if I receive the wrong order?
Contact our customer care team at info@dolcefelicita.com with your order details to resolve the issue.
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